Lifestyle Digital Banking: Integration with Customer Support or CRM systems

Our new API allows you to integrate WAY4 Lifestyle Banking with Customer Support or CRM systems. Now these external systems can access, collect and aggregate user data from the mobile banking app. The issuer’s staff can see these data in their CRM/Support windows and do the following:

  • Review customer information

  • View chat history and unsolved customer requests 

  • Send files (of any format) or text messages to the user, to be delivered via the mobile banking app 

  • Delete previously sent messages

channels, release notes Q3 2018Guest Userdigital banking