Table of contents

  1. Banks and the challenge of keeping up with post-crisis payment habits

  2. The habit of distanced payments

  3. Cards or wallets? My bank or another bank?

  4. Digital wallet users – going against stereotypes

  5. Annoying gaps in contactless and online payments 

  6. Digital card plus wallet: an enticement to switch banks

  7. What cards can do that wallets can’t

  8. Multi-currency cards and accounts

  9. Pay-and-save: with cards or wallets?

  10. Remote loans – in advance or during checkout?

  11. Cards and wallets: smart combinations instead of competition

  12. A reliable partner for card and wallet projects

Leading banks, neobanks, processors and wallet operators referenced in this case study

  • Nets, one of the largest processors in Scandinavia, provider of instant card-based loans

  • SmartPay, a mobile wallet ecosystem in Vietnam, connecting 1 ,000,000 consumers and 100,000 merchants

  • Network International, a leading payment processor and issuer of digital cards in the Middle East and Africa

  • Jysan Bank, a Central Asian issuer of multi-currency cards for payments and savings in 16 currencies

  • Payconiq by Bancontact, established domestic wallet in Belgium

  • iDEAL, established domestic wallet in the Netherlands

  • N26, a neobank with HQ in Berlin, serving 5 million customers across 25 markets

  • Airtel, one of the biggest mobile wallets in East Africa

  • and others