The SmartPay wallet in Vietnam is a nationwide network uniting over 400,000 merchant acceptance points, comprised mostly of micro to small merchants, and over 1 million consumers initiating more than 2 million monthly transactions. This project was shortlisted by the PayTech Awards 2020 as the Best Mobile Payments Initiative for Business and for Consumer.

How did SmartPay realize a whole new digital ecosystem? How did OpenWay technology play a key role in its success?

Read the case study and learn:

  • How thorough research into Vietnam's market helped SmartPay discover a new customer segment of 23 million people

  • What kind of customer engagement platform can be attractive to both new users and tech-savvy clients

  • What is the best way to onboard micromerchants and low-income populations

  • How SmartPay was able to increase cost efficiency and scalability by keeping everything on single digital platform

Table of contents 

  1. Why financial inclusion is such a challenge in Vietnam

  2. Right research leads to the right model

  3. A reliable platform making the most of data

  4. An easy and attractive solution for the unbanked

  5. Access to credit and savings products – overcoming the hurdle

  6. All needs covered on a single platform

  7. Success reflected in numbers