Our new API allows you to integrate WAY4 Lifestyle Banking with Customer Support or CRM systems. Now these external systems can access, collect and aggregate user data from the mobile banking app. The issuer’s staff can see these data in their CRM/Support windows and do the following:
Review customer information
View chat history and unsolved customer requests
Send files (of any format) or text messages to the user, to be delivered via the mobile banking app
Delete previously sent messages