When working with OpenWay software, banks and processors may have questions related to card payments, transaction processing, incidents during various regulatory procedures, and more. In such cases, consultation from the OpenWay support team may be required.
Previously, OpenWay support staff requested necessary data by extracting samples from the Way4 system to analyze inquiries. The process of collecting the required samples could take a considerable amount of time.
Now, with the Support Data Assistant tool, OpenWay clients can independently gather the information needed to initiate the resolution of their inquiries. This significantly reduces the overall processing time for support service requests.