<Product enhancement>
The Way4 Dispute Assistant module is designed to streamline the dispute management cycle for both issuers and acquirers. With its full compliance with payment scheme regulations, the Way4 Dispute Assistant facilitates the settlement of disputes among payment scheme members, including major players like Visa, Mastercard, JCB, and American Express.
We have implemented two enhancements to the Way4 Dispute Assistant:
First, we've upgraded Way4 Dispute Assistant functionality for the Mastercom Rest adapter from Mastercard. Managing the Pending Documentation queue can be challenging, as disputes may be lost due to formatting errors in attached supporting documents. The enhancement simplifies the dispute management process by alerting users in cases when a dispute document is valid, but the supporting documentation does not meet the required standards. Additional configuration may be required, but the advantage of receiving proactive notifications significantly improves the process.
Second, the Way4 Dispute Assistant now integrates with the Mastercom online interface, enabling the processing of Mastercard disputes through Way4's unified interface. A dedicated module hosted on the Transaction Switch platform ensures continuous communication between the Way4 Dispute Assistant module and the Mastercom Claims Manager (MCCM) server. This integration speeds up the exchange of dispute requests, related documents, and real-time case status tracking, resulting in a more efficient and prompt dispute resolution.
The new enhancements are available to the users of the Mastercom online interface option of Way4 Dispute Assistant. They are not subject to separate licensing for existing users of the Mastercom system.