<Provided without additional fee to customers who have purchased the web-services option “Case creation/activity initiation”>
Now dispute resolution officers can get quicker access to case-related materials. Way4 can automatically attach files sent by external systems to a corresponding dispute case in its back end.
Along with the file, Way4 saves the sender’s comment, the upload date and time, the file source (user ID or channel), and other parameters. It is possible to configure which file types can be uploaded. For example, Visa and Mastercard dispute workflows accept only JPEG, TIFF and PDF files.